Received Damaged Item

At our company, we have a policy in place to address any issues with damaged items. We understand the importance of delivering high-quality products to our customers, and we want to ensure that you are satisfied with your purchase.

If you happen to receive an item that is damaged, we kindly ask that you notify our customer support team within 48 hours of delivery. It is important to provide us with a detailed description of the damage, as well as photographs that clearly show the extent of the issue.

Once we receive your claim, our team will carefully inspect the item and assess the damage. If your claim is approved, we will initiate a replacement or refund process, depending on your preference. You can rest assured that the shipping costs for returning the damaged item will be covered by us.

We understand that dealing with damaged items can be frustrating, so we strive to resolve such issues as quickly as possible. Our goal is to address your claim and provide a resolution within 7 business days.

It is important to note that this policy specifically applies to items that are damaged upon delivery. For any other issues or concerns, we kindly ask that you refer to our general returns policy.